Companies running call centers and contact centers need candidates who can multitask, problem solve, be reliable and work flexible shifts. Call Center recruiting means sourcing and screening candidates who can handle high call volumes, possess good technical skills and be motivated to please customers.

When you choose The WorkPlace Group^® for your call center recruiting needs, you can place confidence in all the call center and contact center agent candidates who come through your door.

From agency style headhunting to high volume recruiting, our recruitment solutions include on-demand recruiters using research-driven recruitment methodology and talent assessments to help make right hires happen!

Since 1997, The WorkPlace Group® has been called upon to recruit and solved workforce challenges of companies operating call centers.  From call centers that support products and retain customers to those that sell products and services, we understand the competencies employers need in call center and contact center agents.

Call Center Recruiting Strategy

Opening a new call center? Relocating existing operations? Expanding existing call center capacity? Or just need a team to keep filling your open positions?

Our Multimethod-Multisource Candidate Acquisition™ (MMCA™) methodology delivers candidates precisely meeting your job requirements.

Starting with a clear understanding of our client’s business strategy and objectives, we apply our call center recruiting expertise to create a customized, intelligent, data-driven and cost-effective recruiting solution.

From high-volume call center agent recruiting to one-off specialized searches for executive & senior-level roles, our think tank talent acquisition and recruitment process outsourcing (RPO) solutions provide many ways for us to assist with your recruiting needs.

Recruiting and Selecting Call Center & Contact Center Candidates

Our call center recruiting solutions go beyond simply delivering job candidates who meet basic job requirements. Contact Agents also need the learning agility required by today’s call center operating realities. It’s about enabling our clients to build and operate award-winning profit centers that deliver real ROI to the business.

Armed with a deep understanding of our client’s business – the type of center operated (inbound, outbound, or blended), the type of customer served (B2B, B2C), the modalities used to interact with customers (phone, email, chat, video) and the services offered (order processing, account management, issue resolution, technical support, marketing, sales or collections) – we help build a targeted call center recruiting strategy to deliver the right candidates efficiently and cost-effectively.

Research Report: Call Center Agent Recruiting & Selection: Is a single competency profile enough?